The value of employee engagement
How often do we hear management say that employees are not interested, that they just do their time with no sense of ownership for what they do, how they do it, and for customer satisfaction?
According to a TowerStone focus group, interrogating factory operators’ attitudes to quality, one of the main findings was that operators wanted to be more engaged on quality issues because they felt that they had answers to many of the quality challenges.
Client: TowerStone
Coverage received in: BusinessBrief online
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